Return Policy
At BioPawsPrint, we strive to ensure your satisfaction with our eco-friendly, print-on-demand products for pet lovers. Please review our return policy below
Eligibility for Returns
Timeframe: You may return most non-customized items within 30 days of delivery
Condition: Items must be unused, unwashed, and in their original packaging
Proof of Purchase: A receipt or order number is required
Non-Returnable Items
The following items are final sale and cannot be returned
Customized/Personalized Products (e.g., pet portraits, engraved items, or designs with names/text).
Eco-friendly hygiene products (e.g., biodegradable waste bags)
Final sale items (clearly marked on product pages)
How to Initiate a Return
Contact Us: Email support@biopawsprint.com with your order number and reason for return
Ship Back: Use the original eco-friendly packaging (if possible) and mail to
Address: 3206 Meadow Lane, Oakland, California, Zip code: 94612 USA
Wait for Confirmation: We’ll notify you once your return is processed
Refunds
Processing Time: Refunds are issued to your original payment method within 5–10 business days after we receive the return
Shipping Costs: Return shipping fees are the customer’s responsibility unless the item is defective or incorrect
Damaged or Defective Items
If your item arrives damaged or defective
Notify Us: Contact us within 7 days of delivery with photos
Resolution: We’ll replace the item or issue a full refund
Sustainability Note
♻️ Eco-Friendly Packaging: We encourage reusing or recycling our biodegradable/compostable packaging for returns.
Contact Us
For questions or assistance
Email: support@biopawsprint.com
Address: 3206 Meadow Lane, Oakland, California, Zip code: 94612 USA